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Embracing change is just the way the CU Book Store, University of Colorado, Boulder, goes about its business. The store even has a sign that says, “We’ve Always Done It That Way” in a big red circle with a line through it to remind staff that change works. “That was one of the first things I did when I became the director,” said Brian Groves, CCR, director of retail services. “I think it just kind of sets the culture that we need to be open to change and open to new ideas and pay attention to what’s working for other schools and if it makes sense we should try it.” That commitment to change helped set the CU Book Store apart when it came time to award the 2015 Collegiate Retailer of the Year (CROY) Award.
Read more about it in this week's Campus Marketplace.