Business Stewardship (B)

In this section you will find links to resources to support your knowledge and operations in the Business Stewardship (B) domain of store operations. If you have suggestions or samples to add to this section, please e-mail them at education@nacs.org.

Mobile Retailing Blueprint: A Comprehensive Guide for Navigating the Mobile Landscape 

According to the National Retail Federation, mobile payments in 2005 totaled $155 million and were forecast to hit $10 billion in 2010. Do you know what the actual figure for mobile payments in 2010 - $100 billion. And this is expected to double to $200 billion in 2011. (National Retail Federation, Jan. 2011)

Mobile Retailing Blueprint: A Comprehensive Guide for Navigating the Mobile Landscape, Version 2.0.0 (PDF)

The Council for the Advancement of Standards in Higher Education (CAS)

NACS joined The Council for the Advancement of Standards in Higher Education (CAS) to create a set of CAS Standards and Guidelines for Auxiliary Services Functional Areas (which includes college stores). These standards and guidelines, along with the CAS model of self-assessment and continuous improvement, can be used to guide you in a self-review of your operation and identification of target areas for improvement.

CAS Standards and Guidelines for Auxiliary Services Functional Areas

Communicating Your Store's Value

The Communicating Your Store's Value guide features tips for identifying your store's contributions and worth, and numerous suggestions for getting the word out. Campus stakeholders may not be aware just how much value your college store delivers—both financially and nonfinancially—unless you tell them.

Communicating Your Store's Value: Resources, Tools, and Ideas

Benchmarking your store's financial performance against college store industry data is critical for decision making and planning for future growth and success. Sharing that information with your administration and key stakeholders is equally important. The Benchmarking and Successful Practices Committee developed these easy-to-use tools to help you simply, yet effectively, share your store's financial information.

Financial Data Benchmarking Templates

Campus Relations Toolkit
The successful college store of the future will be a dynamic campus resource that plays an integral role in the success of the institution and people it serves. It will do more than just sell course materials—it will provide an array of services so essential that its college/university would never think of having an event or activity without asking the store's participation.

A key component of this integration is building relationships with the constituencies you serve! NACS has developed several tools members can use to assess their capabilities, identify opportunities, and communicate their value to campus decision makers.

Access the Campus Relations Toolkit