Faculty Satisfaction Surveys

"The staff at the National Association of College Stores did an outstanding job assisting the Stark State College Store with the administration of the Faculty Satisfaction Survey. Survey turn-around was excellent and they produced an informative, high-quality summary report at a reasonable cost. I highly recommend NACS for your organizaiton's research and evaluation needs."


     Kathy Feichter, Manager

     The College Store, Stark State College


This survey is an excellent tool for understanding and improving relations with faculty. Faculty are a valued segment of the college store client base and also play an instrumental role in shaping student and administrator perceptions of the store. 


Submit order online  |  FAQ


NACS Store Members: Login to access the Instruction Workbook.


Measure the Value You Bring to Faculty

Implementing a faculty satisfaction survey on your campus is an excellent first step toward understanding how faculty view your services and for opening lines of communication between the college store and the faculty it serves.


Key sections of the survey examine:

  • Adoption of course materials: What formats they currently use; what formats are they planning to use
  • Importance and satisfaction ratings: Includes three key areas - textbooks, store operations, and products
  • Shopping at the college store: Where faculty hear about store promotions/events; frequency of store visits
  • Faculty demographics



Easy to Implement

This turnkey survey service includes:

  • Surveys delivered online, with a print option available
  • Option to add customized questions pertinent to your campus
  • Instructions for planning and distributing the survey for maximum response
  • Data collection, data entry, statistical analysis, and tabulations
  • Guidance from an OnCampus Research staff consultant
  • Final report, providing 

          Perceived store strengths and weaknesses

          Data tables


          Excel file of all open-ended comments

          Industry Averages Report to benchmark your store's performance

          Yearly Comparisons (Available only to customers who have utilized this survey service in the past.)


Survey Options

The survey participation fee includes programming and hosting the survey online, data collection/analysis, and a final report in PDF format, with open-ended comments and industry averages. Clients may include up to three custom questions for the attribut sections and one open-ended question overall (*).





The National Association of College Stores | 500 E. Lorain St. | Oberlin, OH 44074 | phone (800) 622-7498 | fax (440) 775-4769
Terms of Use | Privacy Policy | Find Us on Facebook | webteam@nacs.org