Customer Satisfaction Surveys

Measure the Value of Your College Store

It's easy and affordable from a name you trust. Students are the foundation of the college store industry, the focus of the college store's mission, and generally the largest segment of the campus store's customer base. Implementing a customer satisfaction survey on your campus allows you to gather feedback and suggestions for improvement on issues such as store policies, pricing, textbooks, selection of merchandise, and overall customer service.

Easy to implement

The survey service includes:

Surveys customized for your needs
Surveys delivered online, in print, or both
Instructions for planning and distributing the surveys for maximum response
Data collection, data entry, statistical analysis, and tabulations
Guidance from an OnCampus Research staff consultant
Comprehensive final report that includes perceived store strengths and weaknesses, detailed explanations of findings, and open-ended comments
Industry Averages Report to benchmark your store's performance against industry averages

Customer Satisfaction Survey Service Pricing

Total Student Enrollment	Paper or Online*	Combination of both*
Less than 500 students	$395	$495
500 - 4,999	$645	$825
Over 5,000	$945	$1,145

* Survey comments to open-ended questions exceeding 600 will require an additional fee, along with additional processing time. The first 600 open-ended comments are included in base prices.