Auxiliary Satisfaction Surveys

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Did you know?

A recent survey indicates that nearly three-fourths of college business officers use student satisfaction surveys to evaluate performance.


NACS' OnCampus Research provides a turnkey Customer Satisfaction Survey Service for auxiliary areas. This proven solution helps you:

  • Increase satisfaction by understanding and improving your customer service
  • Understand and improve relations across campus, or solidify already positive relationships
  • Allocate campus resources for greatest impact
  • Enhance your image with students, faculty, and administrators
  • Highlight the vital role auxiliary services plays in supporting the academic mission of your institution


"We identified specific areas where service levels could be improved. The Service was so easy to use - we will definitely repeat this survey again next year."

Angela Peterson, Auxiliary Services Director

North Carolina AT&T State University.


OnCampus Research provides:

  • Surveys customized for your needs
  • Data collection, data entry, statistical analysis, and tabulations
  • Staff consultation responsible for your research project
  • Comprehensive final report that includes:

            - Summary statistics

            - Analysis based on the importance and satisfaction means

            - Detailed explanations of the survey findings

            - Graphs, charts, and tables of selected results


Also included:

  • Sample incentive coupons
  • Templates for on-campus communications
  • Screen reader compatible online surveys for visually impaired. Please call for more details.


About OnCampus Research

We are the only research provider in the college market that has:

  • History and Perspective: As a division of the National Association of College Stores (NACS), we bring more than 75 years of experience to our research.
  • Knowledge and Experience: We have a finger on the pulse of the student consumer market.

Leverage our knowledge and experience - you'll find custom-designed studies, along with the know-how to interpret them.


"It is our pleasure to recognize the excellent work that NACS has done to provide performance indicators. Data is crucial in making tactical and strategic decisions in auziliary services."

Dr. Bob Hassmiller, CAE



Get more information on what we can do for you.

Contact Elizabeth Riddle,, or call (800) 622-7498 ext. 2216.

The National Association of College Stores | 500 E. Lorain St. | Oberlin, OH 44074 | phone (800) 622-7498 | fax (440) 775-4769
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